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In-store music at Christmas

FESTIVE BACKGROUND MUSIC IN-STORE

By Blog

Walk down the High Street at Christmas and the same songs will greet you again and again. You’ll get a bit of ‘Merry Christmas Everybody’, you’ll hear ‘I wish it could be Christmas everyday’ and almost thirty years on, Band Aid’s ‘Do they know its Christmas’ remains a seasonal favourite.
The evidence is that these are also the tunes Britain’s shoppers like hearing. In a study we asked consumers for their favourite Christmas songs as well as their ‘playlist from hell’, and the three songs I’ve mentioned above ranked in the top three.

There is one caveat. Shoppers do like hearing these songs, but not over and over and over. Two-thirds (68%) of shoppers felt that Christmas music played in-store was too repetitive. And it is. An hour in your local shopping centre will prove that point.

At Immedia we talk about the importance of having a ‘sound of your brand.’ Just like every retail brand has a distinct visual identity, so there should be a unique sound the shopper hears when s/he is in-store, tailored to what you sell as well as who your core demographic is.

The problem is, at Christmas there isn’t a sound of each retailer’s brand, there is instead a sound of the High Street. That means retailers are losing an opportunity to target shoppers with a unique sound that provides the right aural environment for them to buy.

We also asked shoppers about the songs they don’t like hearing, and in fact our Christmas Playlist from Hell if anything proves the Sound of Your Brand concept.

The novelty track ‘Christmas in Blobby Land’ by Mr Blobby came top, followed by Justin Bieber’s ‘Mistletoe’ and ex Baywatch star David Hasselhoff’s ‘Stille Nacht.’ Think about this for a minute, Justin Bieber is in that list. And yes, some adults think of him as an annoying teenager.

Yet his record speaks for itself and he has a huge fan base of (mainly) 10-14 year old girls. For example, when Bieber says ‘good night girls’ on social media, 29,000 reply!

This is where the need of a Sound of Your Brand comes in. If you are an electronics retailer, then Justin Bieber probably shouldn’t feature on your playlist. If however, you run a teenage accessories or fashion store, he might well work for you.

Live in-branch radio HSBC

FIRST IN-BRANCH LIVE RADIO

By News

HSBC LIVE – TO ALL BRANCHES ACROSS THE UK AND THE CHANNEL ISLANDS.

It was the first time a UK Bank had developed its own live radio station, after bosses gave the thumbs-up following a four-month trial of the service. Thirteen years on, the live channel has become an integral part of the in-branch experience, with tailor made content including music, news and sports. In addition the channel also features a mixture of marketing and presenter led information, including mortgages, loans and insurance.

“It disguises conversations between ourselves and customers…it makes it more confidential” HSBC Staff

“A sound identity plays to a customer sense powerfully”
“We have essentially created a toolkit for the organisation so that when we approach sound in any given experience, there is one unique, globally consistent source material to ease fragmentation and build a consistent, signature brand experience.”
Andrea Newman, global head of brand at HSBC

Read the full HSBC article here

“HSBC Live” is now an institution in banking.